Repairs Scheduler – Housing Association – South West London
£Competitive | 3-Month Temp to Perm | Interviews: 28/07 | Start: 04/08

We’re recruiting a Repairs Scheduler for a Housing Association in South West London. This is a 3-month temp-to-perm opportunity, perfect for someone with housing or repairs experience who thrives in a busy, customer-focused environment.

You’ll be the link between operatives and residents, ensuring repairs are triaged, scheduled, and completed efficiently, while providing excellent service across multiple channels.

Key Responsibilities:

Handle customer queries via phone, email, webchat, social media, and face-to-face
Triage repair requests and allocate to the appropriate team/contractor
Manage and monitor appointment bookings and workloads
Ensure operatives have clear, efficient schedules and the tools to deliver
Reallocate rejected or incomplete tasks promptly
Collaborate with internal teams to resolve issues and improve processes
Accurately log job data, completion notes, and performance metrics

What We’re Looking For:

Experience delivering first-class customer service and planning/ schedulling experience, ideally in a repairs or housing setting
Ability to investigate, evaluate, and resolve issues quickly
Confident with IT systems: Word, Excel, databases, and email
Strong communication, organisational, and problem-solving skills

The Ideal Candidate Will Also:

Communicate authentically and adaptably with a diverse range of people
Take initiative to improve services while remaining cost-effective
Stay organised, resilient, and solutions-focused under pressure
Embrace inclusion, curiosity, honesty, and continuous improvement
Create a supportive, equal, and empowering environment for others

Contract Details:

3-month temp-to-perm
Interview Date: 06/05/2025
Start Date: 12/05/2025
Location: South West London
Pay: Competitive hourly rate

Immediate availability preferred.

If you're ready to make a real difference in housing repairs and customer service, apply now.